A saved template does not only have to be the starting point for a brand new campaign. You can pull one into a campaign you are already working on, and you can copy content between the languages of a campaign you have already written.

Both live in the same place.

The import goes into the language you opened the menu on, not into the campaign as a whole. Content is stored per channel and per language, so importing while you have German selected fills the German slot and leaves English untouched. If you want the template in both, import it twice, once per language.

This is worth checking before you import, because selecting the wrong language and importing over content can happen easily.

The same menu has Copy template from this campaign. It takes content you have already written in one language or channel of this campaign and copies it into the one you are working on.

The natural use is translation. Write and lay out the message properly once, in whichever language you are most comfortable with, then copy it across and translate the words in place. You keep the layout, the images and the buttons, and only the text changes.

Check the language really has content before you publish. A channel and language combination with nothing in it does not quietly fall back. A guest who resolves to it fails with Campaign template not found on the Schedules tab of the campaign report, and the Review & Publish step flags an empty template before you get that far.

Open Talk to Us in the left menu of the platform, or email [email protected]. Tell us the campaign name and which language you were importing into.