Bookboost AB

Connecting Bookboost to the systems around it: your PMS, the channels you message guests on, and third-party tools for locks, upselling and verification.

Integrations

Explore how our PMS integrations work, how to connect them, and access existing tokens for each system. Leverage guest data synced from your PMS to personalize communication and enhance the guest experience.

How to connect your Mews property to Bookboost and, optionally, import your reservation history.

Setting up the Mews integration

Switch your Mews integration to webhook-driven updates so changes in Mews reach Bookboost faster than the standard 5-minute poll. Currently in beta and enabled on request.

Get faster Mews reservation updates with webhooks

Tell guaranteed Mews bookings apart from bookings with no payment details, using the reservation guarantee type token.

Guarantee type for Mews reservations

What data syncs between Mews and Bookboost, in both directions, and what you can build with it.

What the Mews integration does

The Mews data tokens you can use to personalise campaigns and messages.

Available Mews tokens for campaigns

What the Mews integration does not do today, and the operational detail to plan around.

Mews integration limitations and things to know

Let guests change their arrival or departure time from a Mews 2-way form, with the new time synced straight back to Mews.

Update reservation arrival and departure times with Mews 2-way forms

Sync guests' door PIN codes from your Mews PMS into Bookboost as access tokens, so you can send them in pre-arrival messages and show them in the digital reception, with…

Send Mews door PIN codes to guests automatically

Connecting Mews: what the integration syncs, the tokens it makes available, and its limitations.

Mews

How to connect your Apaleo property to Bookboost using the two-way integration.

Setting up the Apaleo integration

What data syncs between Apaleo and Bookboost, in both directions, and what you can build with it.

What the Apaleo integration does

How Apaleo creates debtor profiles, and how Bookboost retrieves and matches that data.

How Apaleo debtor profiles work

What the Apaleo integration does not do today, and the operational detail to plan around.

Apaleo integration limitations and things to know

Reservation and booking comments from Apaleo now sync into Bookboost as Notes, and you can drop them straight into your message templates with dedicated tokens for guest, booker, and internal…

Sync reservation notes from Apaleo and use dedicated tokens

Connecting Apaleo: what the integration syncs, how debtor profiles work, and its limitations.

Apaleo

How to connect your Clock PMS property to Bookboost, and optionally add the Web Messenger to your Clock guest pages.

Setting up the Clock PMS integration

What data syncs from Clock PMS into Bookboost, and what you can build with it.

What the Clock PMS integration does

What the Clock PMS integration does not do today, and the operational detail to plan around.

Clock PMS integration limitations and things to know

Connecting Clock PMS: what the integration syncs and its limitations.

Clock

How to connect your Cloudbeds property to Bookboost through the Cloudbeds Marketplace.

Setting up the Cloudbeds integration

What data syncs between Cloudbeds and Bookboost, and what you can build with it.

What the Cloudbeds integration does

What the Cloudbeds integration does not do today, and the operational detail to plan around.

Cloudbeds integration limitations and things to know

Connecting Cloudbeds: what the integration syncs and its limitations.

Cloudbeds

What the Shiji integration does not do today, and the operational detail to plan around.

Shiji integration limitations and things to know

What you need from Shiji to connect it to Bookboost, and how the connection is completed.

Setting up the Shiji integration

What data syncs from Shiji Enterprise Platform into Bookboost, and what you can build with it.

What the Shiji integration does

Connecting Shiji: what you need from them to set it up, what it syncs, and its limitations.

Shiji

What the Opera Cloud integration does not do today, and the operational detail to plan around.

Opera Cloud integration limitations and things to know

How Bookboost ingests Opera Cloud Blocks, links pick-up reservations to their group, and recognises the Posting Master for group billing.

Track group reservations (Blocks and Allotments) from Opera Cloud

The Opera Cloud data tokens you can use to personalise campaigns and messages.

Available Opera Cloud tokens for campaigns

What data syncs between Opera Cloud and Bookboost, in both directions, and what you can build with it.

What the Opera Cloud integration does

What you need to provide and configure in Opera Cloud to connect it to Bookboost.

Setting up the Opera Cloud integration

Connecting Opera Cloud: what you need to set it up, what it syncs, and its limitations.

Opera Cloud

Discover all the channels that connect with Bookboost to enhance your guest journey. Leverage our multi-channel CRM to unify communication across Email, WhatsApp, SMS, OTAs, and more—ensuring seamless interactions in a single inbox.

Channels

How a campaign chooses which channel to reach each guest on, and what happens when you switch one off.

Channel preferences

Consent, character limits, template approval, timing, tone, and reply handling for guest messaging on SMS and WhatsApp.

Best practices for SMS and WhatsApp

How channel priority works and which channel a message goes out on.

Seeing an email with a real guest's data in place of the tokens, and which guests are worth previewing against.

Preview an email for a specific guest

What to send support to move off the default address, what happens next, and why you must redirect replies at the same time.

Request your own sending domain

Forwarding your own reply-to address to your Bookboost forward address, per email provider, and how to test it.

Redirect replies to Bookboost

The four email addresses behind your account, which two you can put your own domain on, and how to do it.

Email settings

Bookboost automatically stops emailing addresses that have permanently failed delivery twice, so hard-bounced guests drop out of your sends without any manual list cleanup.

Automatic exclusion of hard-bounced email addresses

Set up email: send from your own domain, redirect replies into Bookboost, and manage bounces.

Email

The four requirements, how Meta's business verification works, and how long it takes.

What you need before connecting WhatsApp

Turn on the per-operator rejection notification so a blocked template does not sit unnoticed.

Get notified when a WhatsApp template is rejected

The countries where WhatsApp is blocked, and what to send guests there instead.

WhatsApp country coverage

What each category means for consent, content, and cost, and how to pick the right one.

WhatsApp template categories: Utility & Marketing

The connection itself, step by step, from Settings to Meta verification to activation.

Connect WhatsApp to Bookboost

What a template is, how to create and submit one, the character limit, and what each status means.

WhatsApp message templates

Why WhatsApp declines a marketing message to one guest, and how to make it happen less often.

WhatsApp error: "This message was not delivered to maintain a healthy ecosystem"

The three button types, how to add them, and the rules that stop a template saving.

Add call-to-action buttons to a WhatsApp template

Six rules that get templates through Meta's review, what to do when one is rejected, and what Missing means.

Get a WhatsApp template approved

Why a template never reached Meta, how to get it unstuck, and how NOT SENT differs from Rejected.

The NOT SENT status on a WhatsApp template

The pattern that lets a Mews deep link work as a WhatsApp Link button, and the encoding trap that breaks it.

Using a Mews token in a Link button URL

How to word and check your WhatsApp templates so transactional messages stay classified as Utility rather than Marketing, and what to do if one has moved.

Keeping your WhatsApp templates in the Utility category

Set up WhatsApp Business, get templates approved, and understand pricing and country availability.

WhatsApp

Link and activate your Facebook page so Messenger conversations reach the Unified Inbox.

Connect Facebook Messenger

Set Bookboost as the Primary Receiver on your Facebook page, or messages keep going to your old tool.

Facebook Messenger: switching from another provider

Connect Facebook Messenger so messages to your page arrive in the Unified Inbox.

Facebook

How to request an SMS number, and why the wait depends entirely on the country.

Connect an SMS number

Why SMS does not reach a small number of high-risk countries, how a blocked message shows up, and how to reach those guests instead.

SMS country coverage

Set up SMS, check where it is available, and the delivery rules that apply in specific markets.

Configure your Booking.com property so guest messages reach your Bookboost Unified Inbox, and so the links and images in your replies display correctly for the guest.

Setting up Booking.com to send guest messages to Bookboost

How to keep reaching Booking.com guests by WhatsApp, SMS, and email now that Booking.com no longer shares their phone number.

Booking.com no longer shares guest phone numbers: how to keep reaching your guests

Connect Bookboost directly to Expedia Messaging so guest messages arrive in your Unified Inbox in real time, check the connection from inside Bookboost, and backfill the last 30 days.

Set up the direct Expedia integration

How Booking.com changes the messages you send its guests, and how to write and reply so they still work.

Messaging Booking.com guests

Expedia connects directly, Booking.com arrives by email, and no other OTA is supported.

How OTA guest messages reach Bookboost

How Booking.com and Expedia conversations are matched to the right guest profile, and what to do when one is not.

Automatically link Booking.com and Expedia messages to guest profiles

How Booking.com guest messages become readable conversations in your Unified Inbox, what you need to configure, and what to do when a message does not come through cleanly.

What is the Booking.com email parser?

Bring guest messages from Booking.com, Expedia and other travel sites into the Unified Inbox.

OTAs

Installing the chat widget on your website, running one per site, and answering common questions automatically.

Web Messenger

A fixed link that opens a live Web Messenger conversation directly, for QR codes, printed material, or anywhere the chat widget itself will not fit.

Getting a Web Messenger conversation link

The chat widget for your website: what it does and how to install it.

See a guest’s Trybe spa, wellness, and service bookings in their profile, and segment or message guests based on what they’ve booked.

Trybe integration: order and reservation sync

Embed a personalised Oaky upsell link in your own Bookboost campaigns, and see the upsell revenue in your campaign reports.

Oaky integration for upselling

Build a personalised AutoHost check-in link with a reservation ID token and send it inside your own campaigns.

AutoHost guest portal integration

Connect Goki to Bookboost so door PINs go out through your own campaigns, and turn off Goki's duplicate emails.

Goki smart locks

Pull smart lock access codes from Seam and deliver them to guests through Journey campaigns before they arrive.

Seam integration

An AI agent that answers routine guest messages in the Unified Inbox and escalates the rest to an Operator in the same thread.

D3X integration with the Bookboost Unified Inbox

Share your GuestRevu API key and Bookboost Property UUID so you can send GuestRevu surveys from your own campaigns.

Set up the GuestRevu integration

Discover how to connect Bookboost with additional systems like door locks, review platforms, and upselling tools. Learn how these integrations work and how to set them up to enhance automation and improve the guest experience.

Other Integrations

What data syncs from your PMS into Bookboost through SiteMinder Exchange.

What the SiteMinder integration does

What the SiteMinder integration does not do today, and the operational detail to plan around.

SiteMinder integration limitations and things to know

How to connect your PMS to Bookboost through SiteMinder Exchange (SMX).

Setting up the SiteMinder integration

Connecting SiteMinder: what the integration syncs and its limitations.

SiteMinder

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