Bookboost AB

Welcome to the Bookboost University, a program designed to enable you to become a Bookboost Platform Expert!

Bookboost University Introduction

📥 Mastering the Inbox

🧠 Mastering the CRM

The Bookboost University learning program

Bookboost University

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

English

Welcome to Bookboost: how the platform is structured

Your onboarding checklist

Key concepts explained

Logging in and setting up your profile

Getting support from Bookboost

Managing your team and operator settings

Getting Started

Unified Inbox

Navigating the Inbox

Inbox video tutorials

Common questions about the Inbox

Getting started with the Inbox

Ticket statuses

Choosing your translation provider

See a guest's reservations from a ticket

Ticket visibility settings

Starting a new ticket in the Inbox

Actions in the Inbox

Find a conversation in the Unified Inbox

Ticket details and guest information

Use internal comments and @mentions in a conversation

Insert quick replies with a slash command

Message translation in the Unified Inbox

Handling conversations

Inbox settings

Matching a whole domain in team rules

Teams in Unified Inbox

Managing teams across multiple properties

Why admins do not automatically have access to teams

Inbox notifications

Why am I receiving notifications for other properties?

Teams, access and notifications

Send PDF attachments via WhatsApp

Create and manage your email signatures

Send a WhatsApp campaign on demand

Send a WhatsApp campaign via the Inbox

WhatsApp across the guest journey

Keep a copy of your Inbox email replies in your own mailbox

Set a default font, size and weight for Inbox emails

Channels and email options

Set up automatic replies in the Unified Inbox

The Inbox dashboard in the Unified Inbox

Automation and insights

Webhook bots in the Unified Inbox

Format text on a Guest App page

General

Profiles

Audiences

Lists

Guests

Imports

Master Profile

Reservations

Spaces

Rates Plans

Collecting marketing consent

Consent management essentials

GDPR compliance for hoteliers

Consent configurations

Unsubscribe options in email

Set up opt-out and unsubscribe options

Consent

Campaign email addresses

Organise campaigns with categories

Copy an email design to another campaign

Preview a campaign without opening it

Test your campaigns

Add or remove a language on a campaign

Channel Preferences: which channel a campaign uses

Campaign statuses explained

Why an edit to a live campaign is not sending yet

Consent Required Setting

The SMS cost estimate

The email editor: a tour

Resend a campaign to your guest

The reservation update triggers

Email subject ideas

Dynamic pictures based on room type

Fonts in the editor

Dynamic content with Twig logic

Formatting dates and times with tokens

Choose who a campaign is sent to

The campaign report

Dark mode in email campaigns

Sharing PDFs in campaigns

Trigger campaigns from Guest App form submissions

Designing emails for dark mode

Building campaigns

Find your way around the Journey screen

How to create a Journey campaign

Why hasn't the guest received the campaign?

How to make your guest journey feel personal

Understanding Campaign Triggers in Journeys

Trigger modes

Stop a Journey from sending

Journey campaign advanced settings

Does a Journey apply to reservations that already exist?

Journeys

What is a Broadcast?

The Broadcasts list and its columns

What you can use a Broadcast for

Create a broadcast

Set up a Broadcast

Broadcast advanced settings

Schedule a recurring broadcast

Selecting an audience before publishing a Broadcast

Broadcasts

Use your brand colours and assets in the email builder

Reuse a message template inside an existing campaign

Message templates

Paste HTML into an email campaign

Message Templates