Bookboost AB

Send an automatic reply when an incoming message matches conditions you set, with the twelve conditions available and the settings that control tone, timing and repeats.

Set up automatic replies in the Unified Inbox

See how many tickets you handled, how fast your team replied, and how the work was spread across channels and operators, without leaving the Unified Inbox.

The Inbox dashboard in the Unified Inbox

Let the Inbox work for you: automatic replies, webhook bots, and the Inbox dashboard.

Automation and insights

How a webhook bot reaches a ticket, what it may do once it is there, and how it differs from the AI Agent.

What a webhook bot can do in the Unified Inbox

A webhook bot has two separate secrets — an HMAC signing key issued once at creation, and API keys you create yourself. Both are shown only once.

Webhook bot credentials: the signing key and API keys

Create the bot with the right message types, then add it to the team whose tickets it should follow.

Creating a webhook bot and giving it team access

Assign a bot to a ticket, by hand or with a rule, so it can send to the guest rather than only draft.

Letting a webhook bot reply, not just draft

The three usual causes: the bot is not receiving the right message type, has no access to the ticket, or has no permission to send.

Why your webhook bot is not responding

The Bot API sends the PMS booking reference with messages, so your bot can identify the reservation.

Giving your bot the booking reference

Webhook bots in the Unified Inbox

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Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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