All CollectionsUnified InboxAutomation and insightsWebhook bots in the Unified InboxWebhook bots in the Unified InboxWebhook bots in the Unified Inbox6 articlesWhat a webhook bot can do in the Unified InboxHow a webhook bot reaches a ticket, what it may do once it is there, and how it differs from the AI Agent.Webhook bot credentials: the signing key and API keysA webhook bot has two separate secrets — an HMAC signing key issued once at creation, and API keys you create yourself. Both are shown only once.Creating a webhook bot and giving it team accessCreate the bot with the right message types, then add it to the team whose tickets it should follow.Letting a webhook bot reply, not just draftAssign a bot to a ticket, by hand or with a rule, so it can send to the guest rather than only draft.Why your webhook bot is not respondingThe three usual causes: the bot is not receiving the right message type, has no access to the ticket, or has no permission to send.Giving your bot the booking referenceThe Bot API sends the PMS booking reference with messages, so your bot can identify the reservation.