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Guests

Working with guest profiles: search and filter the guest list, merge duplicates, tag and segment, and handle consent and anonymisation.

10 articles
How phone numbers are validatedWhy a guest's number can be marked invalid, what the two validation passes check, and how to fix it.
The Guests listSearching, filtering, sorting, saved views and CSV export from one table, and why an export only covers the rows you have loaded.
Searching in the Reservations and Guests tablesWhat each table accepts, how much you need to type, and why a record you know exists sometimes does not come back.
Anonymise a guestWhat anonymising a guest removes, what it keeps, and why it cannot be undone.
Guest tagsLabelling guest profiles, turning a tag into an audience, and why case-sensitivity and naming conventions matter so much.
Merge two guest profilesCombining two duplicate guest records into one, what to check first, and why it cannot be undone.
Guest consent statusesWhat each consent status on a guest profile means, and which campaigns it lets through.
Set up and apply consent optionsCreating the consents a guest can agree to, what Auto-grant and Require confirmation change, and how to apply one to a profile.
Guest channel preferenceLet your guests choose whether you reach them by email, SMS, or WhatsApp, and have your campaigns honour that choice.
Stop a guest from receiving campaignsAdd the silence tag to a guest profile to keep that guest out of your campaigns, without deleting or anonymising their record.