Bookboost AB

The left menu is split into a Private Hub that is yours and a Shared Hub that everyone sees, plus your presence status and why a ticket can appear twice.

Navigating the Inbox

Ten short videos covering the Inbox: workflow and statuses, the left menu, tickets, and settings.

Inbox video tutorials

Short answers to the questions that come up most about searching, ownership, statuses, and archiving in the Unified Inbox.

Common questions about the Inbox

Your first look at the Unified Inbox: what it is and how to find your way around.

Getting started with the Inbox

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

English

Welcome to Bookboost: how the platform is structured

Your onboarding checklist

Key concepts explained

Logging in and setting up your profile

Getting support from Bookboost

Managing your team and operator settings

Getting Started

Bookboost University Introduction

📥 Mastering the Inbox

🧠 Mastering the CRM

Bookboost University

Unified Inbox

Ticket statuses

Choosing your translation provider

See a guest's reservations from a ticket

Ticket visibility settings

Starting a new ticket in the Inbox

Actions in the Inbox

Find a conversation in the Unified Inbox

Ticket details and guest information

Use internal comments and @mentions in a conversation

Insert quick replies with a slash command

Message translation in the Unified Inbox

Handling conversations

Inbox settings

Matching a whole domain in team rules

Teams in Unified Inbox

Managing teams across multiple properties

Why admins do not automatically have access to teams

Inbox notifications

Why am I receiving notifications for other properties?

Teams, access and notifications

Send PDF attachments via WhatsApp

Create and manage your email signatures

Send a WhatsApp campaign on demand

Send a WhatsApp campaign via the Inbox

WhatsApp across the guest journey

Keep a copy of your Inbox email replies in your own mailbox

Set a default font, size and weight for Inbox emails

Channels and email options

Set up automatic replies in the Unified Inbox

The Inbox dashboard in the Unified Inbox

Automation and insights

Webhook bots in the Unified Inbox

Format text on a Guest App page

General

Profiles

Audiences

Lists

Guests

Imports

Master Profile

Reservations

Spaces

Rates Plans

Collecting marketing consent

Consent management essentials

GDPR compliance for hoteliers

Consent configurations

Unsubscribe options in email

Set up opt-out and unsubscribe options

Consent

Campaign email addresses

Organise campaigns with categories

Copy an email design to another campaign

Preview a campaign without opening it

Test your campaigns

Add or remove a language on a campaign

Channel Preferences: which channel a campaign uses

Campaign statuses explained

Why an edit to a live campaign is not sending yet

Consent Required Setting

The SMS cost estimate

The email editor: a tour

Resend a campaign to your guest

The reservation update triggers

Email subject ideas

Dynamic pictures based on room type

Fonts in the editor

Dynamic content with Twig logic

Formatting dates and times with tokens

Choose who a campaign is sent to

The campaign report

Dark mode in email campaigns

Sharing PDFs in campaigns

Trigger campaigns from Guest App form submissions

Designing emails for dark mode

Building campaigns

Find your way around the Journey screen

How to create a Journey campaign

Why hasn't the guest received the campaign?

How to make your guest journey feel personal

Understanding Campaign Triggers in Journeys

Trigger modes

Stop a Journey from sending

Journey campaign advanced settings

Does a Journey apply to reservations that already exist?

Journeys

What is a Broadcast?

The Broadcasts list and its columns

What you can use a Broadcast for

Create a broadcast

Set up a Broadcast

Broadcast advanced settings

Schedule a recurring broadcast

Selecting an audience before publishing a Broadcast

Broadcasts

Use your brand colours and assets in the email builder

Reuse a message template inside an existing campaign

Message Templates