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Building the Knowledge Base

The AI Agent answers from a knowledge base you provide. Every entry is a knowledge item: a short topic, and the content that goes with it. These articles cover what to put in, how to write entries the agent can match, the three ways to import knowledge you already have, and how to keep a large knowledge base organised.

9 articles
Importing knowledge into your AI AgentThe three ways to bring knowledge into an AI Agent without typing it, from your website, from a document, or from another bot, and how to review what comes back.
Organising knowledge with tagsHow to tag knowledge items so a large knowledge base stays navigable, which tags Bookboost suggests, and how the filter works.
How the AI Agent learnsWhat a knowledge item is, how the AI Agent uses what you give it, and the two things it knows without being told.
Writing effective knowledge entriesSix rules for knowledge items the AI Agent can match and answer well, plus what to avoid.
What to cover in your AI Agent's knowledgeThe topics a hotel AI Agent usually needs to cover, two starter sets for common agent types, and how to check an import for gaps.
Testing your AI Agent with the Preview panelHow to use the Preview panel and the Testing tab to simulate guest conversations and check your AI Agent before it goes live.
Building out your AI Agent's knowledgeThe Knowledge tab step by step, importing, adding items by hand, tagging, and activating your changes.
Answering reservation questions: how guest verification worksHow the AI Agent answers questions about a guest's own reservation, why verification is required, and which channels can verify.
How the AI Agent recognises returning guestsHow guest context lets the AI Agent adapt its tone to a guest's history and preferences, and how guest privacy is protected.