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Journeys

Automated campaigns that send themselves when a reservation matches a trigger. How to build one, which triggers are available, and what to check when a guest does not receive it.

9 articles
Find your way around the Journey screenThe screen "Campaigns" open on: why campaigns are grouped the way they are, what the coloured dots and the badges mean, and the table view hiding behind the toggle.
How to create a Journey campaignHow to build an automated campaign that sends when a reservation event happens.
Why hasn't the guest received the campaign?Look the guest up on the campaign's Schedules tab, then work from what the Status column tells you.
How to make your guest journey feel personalBuild a pre-arrival flow that reads like a person wrote it, using narrow audiences and off-the-hour send times.
Understanding Campaign Triggers in JourneysEvery trigger available for a Journey campaign, and how to set the timing.
Trigger modesWhen you set a Journey trigger relative to an event, for example two days before check-in, some guests book too late for that moment to still be ahead of them.…
Stop a Journey from sendingStop a Journey campaign from sending, turn it off for everyone, or stop it for a single guest who has opted out, so guests only receive the messages they should.
Journey campaign advanced settingsWhat First Per Day, Shorten Links, Automatic UTM tracking and Prioritize Language do at the Review and Publish step.
Does a Journey apply to reservations that already exist?One rule that tells you whether a newly activated Journey will fire for bookings already in Bookboost.